# Return Policy**Effective Date: 17/08/2026
**At **AnvayaGifts.com**, we want you to be happy with your purchase. If you have received a damaged, defective, incorrect, or otherwise eligible product, you may request a return in accordance with the terms below.##
1. Return Window
Return requests must be submitted within **[7 days] of delivery** of the order.Requests received after the applicable return period may not be accepted.##
2. Eligible ReturnsA product may be eligible for return if:
* The product received is damaged or defective.
* The wrong product has been delivered.
* The product is materially different from the product ordered.
* The product is unused and in its original condition and packaging
* All original tags, accessories, invoices, and complimentary items, where applicable, are included.
For damaged or incorrect products, please contact us as soon as possible after delivery and provide clear photographs and/or an unboxing video to help us verify the issue.##
3. Non-Returnable Products
The following products may not be eligible for return:
* Personalized or customized gifts made specifically for the customer.
* Perishable products, including food, flowers, or similar items.
* Gift cards or vouchers.
* Products that have been used, washed, altered, damaged, or otherwise not returned in their original condition.
* Products purchased under special clearance or final-sale offers, where specifically stated on the product page.
* Any other product specifically identified as non-returnable on its product page.##
4. How to Request a ReturnTo request a return, contact us at **info@amvaya.com** with:
1. Your order number.
2. Product name.
3. Reason for the return.
4. Photographs/videos showing the issue, where applicable.
5. Any other information reasonably requested by our customer support team.
Our team will review the request and inform you whether the return is approved.##
5. Return Shipping
If the return is due to a damaged, defective, or incorrect product caused by us, AnvayaGifts.com will generally bear the applicable return shipping cost.
For other approved returns, the customer may be responsible for return shipping charges, as communicated at the time the return is approved.##
6. Product Inspection
Returned products are subject to inspection. A return may be rejected if the product does not meet the eligibility requirements described in this policy.
If a returned product is found to be used, damaged by the customer, incomplete, or otherwise ineligible, AnvayaGifts.com may refuse the return or adjust the refund accordingly.##
7. Exchanges
Where possible, eligible products may be exchanged for the same product, subject to availability.
If the replacement product is unavailable, we may offer a refund or another suitable resolution.##
8. Important Note
Customers are advised to inspect the package at the time of delivery. If the outer package appears severely damaged or tampered with, please photograph the package before opening it and contact us immediately.
For any questions regarding returns, please contact:**info@anvaya.com:** **Phone/WhatsApp:** 9086850444**Website:** AnvayaGifts.com
AnvayaGifts.com reserves the right to update or modify this Return Policy from time to time. The policy applicable at the time of purchase will generally govern that order.