# Shipping Policy**Effective Date:17/08/2026
**At **AnvayaGifts.com**, we carefully pack every order and work with reliable delivery partners to ensure that your products reach you safely.##
1. Shipping PartnersAnvayaGifts.com primarily ships orders within India through the following courier services:* **India Post – Surface/Parcel Service*** **DTDC – Surface Courier Service**The shipping partner for your order may be selected by AnvayaGifts.com based on the delivery location, service availability, package size, and other logistical considerations.
Customers cannot always request a specific courier service, as courier selection is subject to availability and operational requirements.##
2. Surface Shipping
Orders shipped through **India Post or DTDC Surface Service** are transported through standard surface/ground transportation.
Surface shipping is an economical delivery option and may take longer than express or air services. Delivery times may vary depending on the destination, PIN code, courier network, weather, holidays, and other circumstances.##
3. Estimated Delivery Time
Orders are generally dispatched within **[1–3 business days]** after successful order confirmation.After dispatch, estimated delivery times are:* **Local/nearby destinations:** approximately 2–5 business days* **Other locations across India:** approximately 4–10 business days* **Remote/rural locations:** approximately 7–15 business days
These are **estimated delivery timelines only and are not guaranteed delivery dates**.During festivals, public holidays, sales periods, adverse weather, or other circumstances affecting courier operations, delivery may take longer.##
4. Tracking
Once your order has been dispatched, tracking details will be shared with you through **[email/SMS/WhatsApp]**, where tracking is available.
You may use the tracking number to monitor your shipment through the applicable courier service.##
5. Shipping Charges
Applicable shipping charges will be displayed at checkout before you complete your purchase.
Any free-shipping offers will be subject to the terms and conditions of the relevant promotion.##
6. Delivery Attempts
India Post or DTDC may make delivery attempts according to their applicable delivery procedures.
Customers are responsible for providing a complete and accurate delivery address and a valid contact number.
If a shipment cannot be delivered because of an incorrect/incomplete address, recipient unavailability, refusal to accept the parcel, or other circumstances attributable to the customer, the shipment may be returned to us.
Additional shipping charges may apply if the customer requests re-shipment.##
7. Delays
AnvayaGifts.com is not responsible for delays caused by circumstances outside our reasonable control, including:* Courier network disruptions;* Weather conditions;* Natural disasters;* Public holidays;* Festivals and peak-season volumes;* Transportation disruptions;* Government restrictions;* Incorrect or incomplete delivery information; or* Other unforeseen circumstances.
If your shipment is delayed, please contact us with your order number and tracking information, and we will assist you in coordinating with the applicable courier partner.##
8. Damaged or Tampered Packages
We recommend checking the package carefully when it is delivered.If the package appears **damaged, opened, or tampered with**, please take photographs/videos of the package before opening it and contact AnvayaGifts.com as soon as possible.
For damaged, defective, or incorrect products, please refer to our **Return & Refund Policy**.##
9. Delivery to Remote Areas
Delivery to remote, rural, or difficult-to-service PIN codes may require additional time. India Post may be used for destinations where private courier service is unavailable or limited.##
10. Contact Us
For any questions regarding shipping or delivery, please contact:**AnvayaGifts.com****Email:** info@anvaya.com**Phone/WhatsApp:** 9086850444
By placing an order on AnvayaGifts.com, you acknowledge that your order may be shipped through **India Post Surface Service or DTDC Surface Courier Service**, depending on serviceability and operational requirements.